Refund policy

Thank you for shopping with Avekra Spaces. We want you to be happy with your order. Please read this policy carefully before placing an order.

1. When you can request a return or replacement

You may request a return, replacement or refund within 7 days of delivery if:

the product arrived damaged, broken or leaking;
the product is defective or does not work as described;
you received a wrong or incomplete item.

2. How to raise a request

Email us at avekra.spaces@gmail.com (or call or WhatsApp +91 8840330870, or message us on Instagram @avekra_spaces) within 48 hours of delivery with:

your order number and the email or phone used for the order;
clear photos of the product, the packaging and the shipping label;
an unboxing video, where possible, especially for damaged or leaking items.

Requests without this proof may not be approved.

3. Items we cannot take back

Perfumes, fragrances and other personal-care items that have been opened, sprayed or used, because of hygiene and safety reasons (unless they arrived damaged or defective).
Items returned without original packaging, or damaged by misuse.
Change-of-mind returns on opened or used items.
Requests made after the 7-day window.

4. What happens after approval

We will offer a replacement or a refund, depending on stock and your preference.
We may ask you to return the item. We will tell you how, and we will bear the return shipping cost if the problem was our error.
Prepaid orders are refunded to the original payment method within 5 to 7 business days after approval. Your bank may take extra time to show the credit.
Cash on Delivery orders are refunded by bank transfer or UPI. We will ask you for the details.

5. Order cancellation

You may cancel an order before it is dispatched by contacting us as early as possible. Once the order is dispatched, it cannot be cancelled, and the return rules above apply.

6. Refused or undelivered orders

If a Cash on Delivery order is refused or not collected, we may restrict Cash on Delivery for future orders from that customer or address. Shipping charges, if any, are not refundable except when the error is ours.